top of page

Guest Information & Cancellation Policy

Last updated: November 23, 2023

Thank you for shopping at The Queen’s Medical Spa and The Queens Institute for Skin Disease and Anti-Aging.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products and or services that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Queens Medical Spa and The Queens Institute for Skin Disease and Anti-Aging, 238 Barrie Street, Thornton, Ontario.

  • Goods refer to the items or services offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Queens Health Centre, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Booking Appointments

Please use the online booking system to book and pay for your services and available packages.

Check In

Please check in at least 15 minutes before your first service so we can get you ready and prepared for your session.  Please make sure to fill out your consent and waiver form that will also include some health questions. You can review and download our consent forms off our website (here).  Health information is collected in order to promote a healthy and safe environment and to help in customizing treatments to your needs particularly if there are medical conditions or allergies which could have contraindications for certain products or services.  

Your Order Cancellation Rights

We require 48 hours’ notice to reschedule any booked services offered by the The Queens Medical Spa and The Queens Institute for Skin Disease and Anti-Aging.  There are no refunds for any red light, PEMF, or ozone sauna sessions purchased individually or in packages.  Purchased sessions or packages do not expire.   

We require 24 hours notice to reschedule any Oxygeneo, Tripollar and TWIST booked and scheduled services.  Failure to do so may result in a cancelation fee of 50% of the booked services.

Medical Appointments with Your Physician or Dermatologist

Appointments with our physician team are in very high demand.  The notice of an early cancellation will give another person the opportunity to access the medical care they are looking for and need in a timely fashion.  Please be courteous and phone our office 48 hours prior to your appointment to cancel or re-book.  Failure to do so may result in a minimum cancellation fee.


Contact Us

If you have any questions about our Guest Information or Cancellation Policy, You can contact us by visiting our CONTACT PAGE here.

bottom of page