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Guest Information & Cancellation Policy

Last updated: November 23, 2023

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Thank you for shopping at The Queen’s Medical Spa and The Queens Institute for Skin Disease and Anti-Aging.

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If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products and or services that You purchased with Us.

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Interpretation and Definitions

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Interpretation

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The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

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Definitions

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For the purposes of this Return and Refund Policy:

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  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Queens Medical Spa and The Queens Institute for Skin Disease and Anti-Aging, 238 Barrie Street, Thornton, Ontario.

  • Goods refer to the items or services offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Queens Health Centre, accessible from www.queenshealthcentre.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Booking Appointments

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Please use the online booking system to book and pay for your services and available packages.

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Check In

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Please check in at least 15 minutes before your first service so we can get you ready and prepared for your session.  Please make sure to fill out your consent and waiver form that will also include some health questions. You can review and download our consent forms off our website (here).  Health information is collected in order to promote a healthy and safe environment and to help in customizing treatments to your needs particularly if there are medical conditions or allergies which could have contraindications for certain products or services.  

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Your Order Cancellation Rights

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We require 48 hours’ notice to reschedule any booked services offered by the The Queens Medical Spa and The Queens Institute for Skin Disease and Anti-Aging.  There are no refunds for any red light, PEMF, or ozone sauna sessions purchased individually or in packages.  Purchased sessions or packages do not expire.   

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We require 24 hours notice to reschedule any Oxygeneo, Tripollar and TWIST booked and scheduled services.  Failure to do so may result in a cancelation fee of 50% of the booked services.

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Medical Appointments with Your Physician or Dermatologist

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Appointments with our physician team are in very high demand.  The notice of an early cancellation will give another person the opportunity to access the medical care they are looking for and need in a timely fashion.  Please be courteous and phone our office 48 hours prior to your appointment to cancel or re-book.  Failure to do so may result in a minimum cancellation fee.

 

Contact Us

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If you have any questions about our Guest Information or Cancellation Policy, You can contact us by visiting our CONTACT PAGE here.

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IV Treatment Cancellation Policy

Last updated: September 19, 2024

 

At The Queens Med Spa, we strive to provide the best possible care and service. To ensure efficient scheduling, accommodate all our clients, and maintain value with our pricing, we have implemented the following cancellation policy:

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  1. Cancellation Notice: If you need to cancel or reschedule your IV treatment, please provide us with at least 24 hours' notice.

  2. Cancellation Charge: Cancellations made within 24 hours of your scheduled appointment will incur a cancellation fee of $100.00

  3. Exceptions: We understand that emergencies can happen. If you have a valid reason for a last-minute cancellation, please contact us directly, and we will evaluate the situation on a case-by-case basis.

  4. Rescheduling: If you wish to reschedule your appointment, we recommend doing so at least 24 hours in advance to avoid any cancellation charges.

 

This cancellation policy for IV treatments reflects the high costs associated with custom-mixed IV fluids, which have no shelf life and cannot be stored. This means that once prepared, they must be used promptly to avoid waste. The policy aims to mitigate financial losses from last-minute cancellations, ensuring that resources are allocated efficiently and that the integrity of patient care is maintained.

 

Thank you for your understanding and cooperation. If you have any questions about our policy, please feel free to contact us.

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< Back to IV Treatment Page

 

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